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Privacy Policy

Issue Date 1 December 2006

Unipart Rail Limited is committed to Protecting your Privacy and we therefore ask that you please read our Privacy Policy before providing us with any Personal Information.

 

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.unipartdorman.co.uk you are accepting and consenting to the practices described in this policy.

 

Information We may Collect

 

We may collect and process the following data about you:

 

  • Information you give us. You may give us information about you by filling in forms on our site [INSERT DOMAIN ADDRESS] (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number. This information will be collected via the enquiry forms on the website.

 

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

 

Use of Your Personal Information

 

Unipart Rail Limited (Company No.3038418) has its registered office at Unipart House, Cowley, Oxford, Oxfordshire OX4 2PG. VAT Number 900543758 (“We”, “Us”).

Unipart Rail Limited will use Information which you provide to us on this website ('Personal Information') to provide and enhance our services & goods to you.

Other purposes for which we may use your Personal Information include dealing with enquiries, market research and marketing our goods.

Occasionally, we may also wish to use your Personal Information to inform you about goods or services which we think may interest you. If you do not wish to be contacted by Unipart Rail Limited other than for your initial request, please indicate this on your enquiry.

 

Cookies

 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy [LINK].

 

Uses Made of the Information

 

Information you give to us. We will use this information:

 

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

 

Information we collect about you. We will use this information:

 

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

 

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

When might We Disclose your Personal Information to Others

 

Please be assured that except for the reasons listed below, we will not disclose your Personal Information to others.

We may disclose your Personal Information to others in the following circumstances and/or purposes:

Where we are required to do so by the Courts or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements;

To prevent and/or detect crime;

Where we believe that you may be interested in the services offered by other organisations including our group companies. If you would like details about these companies, please contact us at enquiries@unipartrail.com;

For credit reference purposes;

Obtaining Further Details

If you would like further details of who we share your Personal Information with and for what purposes, please contact Marketing Services Manager, Unipart Rail Limited, Gresty Road, Crewe, Cheshire, UK, CW2 6EH or by telephone on 01270 847620.

 

Monitoring

Please note that if you communicate with us electronically, including by e-mail, telephone or fax, this communication may be monitored and/or recorded to protect the interests of our business and our customers. This includes for the purposes of maintaining customer/service quality standards, detection of and/or prevention of crime and to ensure that Unipart Rail Limited employees comply with legal obligations and Unipart Rail Limited policies and procedures (including our customer relations practices).

 

Hyperlinks

We may provide hyperlinks from this web site ('the Site') to web sites of other organisations including websites of associated companies. Please note that this Privacy Policy applies only to this Site and that Unipart Rail Limited will not liable for the contents of linked web sites or any transactions carried out with organisations operating those web sites.

 

External Sources

We may on occasion obtain Personal Information from external sources such as credit reference agencies or our group companies. We may use this information for the purposes of communicating on relevant products or services.

 

Requests for Access to Personal Information

We are happy to provide you with details of the Personal Information, which we possess about you. To protect our customers' personal information, we follow strict storage and disclosure procedures, which means that we will require proof of identity from you prior to disclosing such information. We may charge a small administration fee of £10 in relation to any requests for access to personal information. Please direct any such request to enquires@unipartrail.com or by post to the Data Protection Officer, Unipart Rail Limited, Gresty Road, Crewe, Cheshire, UK, CW2 6EH.

 

Information Updates

Please help us to keep your Personal Information current and accurate by contacting us at enquiries@unipartrail.com or by post at Unipart Rail Limited, Gresty Road, Crewe, Cheshire, UK, CW2 6EH if your Personal Information is or becomes inaccurate and/or out-of-date.

 

Security

As you may be aware, no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your Personal Information, we cannot guarantee the security of your Personal Information and the use of our Site (including the e-mail facilities) is at your own risk.

 

Changes to this policy

As e-commerce horizons are changing at an ever increasing rate, we request that you refer to the Site on a regular basis to ensure that you are aware of our most recent Policies (including this Privacy Policy) and Terms and Conditions for Use of the Site.